Contact
Talk to the people who built it
ILO FLOW is made by a working accounting and technology practice, not an anonymous studio. A real person reads these.
How to reach us
| Channel | Details | Best for |
|---|---|---|
| finotechsolutionsllp@gmail.com | Anything at all — support, billing, privacy requests, security reports, partnerships | |
| Phone | 0713 883 912 | Training enquiries and anything urgent |
| wa.me/254713883912 | Quick questions | |
| Post | P.O. Box 84791 – 80100 Mombasa, Kenya |
Formal correspondence |
| Office | Mwembe Tayari, Mombasa County, Kenya | Visits by arrangement |
Specific things
Billing and access
If a payment went through but Premium did not unlock, email us with the M-Pesa or PayPal reference and the email address on your account. That is enough for us to find the transaction and fix it.
Privacy requests
To get a copy of your data, correct it or have it deleted, email us with the account email address. We answer within 30 days. You can also delete your account yourself, immediately, from account settings in the app. See the Privacy Policy for the full list of rights.
Security reports
Please email us before disclosing anything publicly, and don't test against other learners' accounts. We will work with you and credit you if you'd like.
Advertising
The free plan carries advertising; Premium carries none. To change what you agreed to, . How advertising works here is set out in section 6 of the Privacy Policy.
About Finotech Solutions LLP
Finotech Solutions LLP is a Kenyan limited liability partnership working at the point where finance meets technology — accounting and tax services, financial modelling and dashboards, and practical training in the tools professionals actually use. ILO FLOW came out of that training work: the owe-and-entrust way of reading a transaction is how the firm teaches double-entry in the room, built into something anyone can use.
There is more about the firm, its programmes and its services on the About Finotech page inside ILO FLOW.